Shipping policy

We prepare and dispatch all orders within 2‑3 business days after payment confirmation, ensuring minimal waiting time so you can receive your fresh items promptly. All fresh goods are packed with insulated packaging to maintain product quality throughout transit.

Our standard international delivery typically arrives within 6‑14 days (time may vary by destination). For expedited delivery, please select the rush shipping option at checkout. Please note fresh products carry limited shelf‑life, any delays caused by courier services or customs clearance are outside our control.

Shipping fees are calculated in real time based on order weight and destination. The exact cost is displayed at checkout — no hidden fees.

International shipments may incur customs duties or import taxes determined by local customs authorities. These charges are the sole responsibility of the recipient. We cannot control or pre‑calculate these fees.

Please arrange for someone to be available to accept your parcel upon arrival. Fresh items cannot be re‑dispatched after a failed delivery attempt. Spoilage resulting from missed delivery will not qualify for refunds or replacements.

If you have any shipping‑related questions or concerns, please reach out to us via email: support@hugotech.shop or phone: +61 456 283 910.

Physical address: 6 Sale Street, Cockle Bay, AUK, Auckland 2014, New Zealand

Thank you for choosing HUGO LBRAHIM. We continuously optimise our logistics to deliver fresh‑quality goods with fast and reliable service.